KSTT reservations and Payments (Terms and conditions)
A deposit of 50% of the total invoiced amount per person (unless otherwise indicated) must be paid at the time of confirmation of booking. The deposit is part of your final payment, non-refundable, which is due not less than 45 days prior to departure (unless otherwise indicated). Should full payment not be received by this date we reserve the right to cancel the booking and issue cancellation charges as shown below. When a firm booking is made within 45 days of departure, full payment should be sent with the booking form. Additional deposit requirements for air tickets or other services will be confirmed at the time of reservation. This applies to those who wish KSTT to reserve for them to other carriers.
The cost of the tour includes Tanzania departure taxes, government and local taxes (Unless if stated according to special areas rules)
In the interest of all member of the group, insurance is strongly suggested. This has to be processed from clients’ countries of residence.
Cancellations and Refunds
All cancellations must be in writing, via mail. Prior to 45 days, there will be an administrative fee of $ 50. All Escorted Tours have a 100% non-refundable deposit. Within 45 days prior to departure, received in writing, the following penalties will apply:
45-31 days: 20 % of total booking price (minimum $ 200 pp)
30-16 days: 30 % of total booking price (minimum $ 300 pp)
15-08 days: 50 % of total booking price (minimum $ 500 pp)
7 days or less: 100% of the package
All claims and refund have to be presented in writing to Kilimanjaro-Serengeti Tours & Travels Ltd, not later than 3 weeks after returning from the land package. Please allow 6-8 weeks for processing and include any unused documents with correspondence.
Airline Cancellations Fees
After the ticket is issued a cancellation fee of at least $200 (up to the ticket cost) will be imposed by the airline.
No revision fee up to 45 days before departure. A $100 per booking will be required for a FIRM booking and documents will be processed. Additional fees for air, car, rail, selected sightseeing and other products may apply and will be advised at the time of revision. A change fee is always applied for Escorted Tours.
Refunds for Unused Portions
No refunds will be made for services not taken.
Expenses and items not mentioned at the time of booking are not covered including but not limited to: passports, meals other than stated in the itineraries, laundry and pressing service, items of personal nature, porterage and transportation from hometown to airports. The gratuity to coach drivers and local guides.
The responsibility of Kilimanjaro-Serengeti Tours & Travels is limited. Services provided in connection with our itineraries are rendered by suppliers acting as independent contractors and not as agents or employees of Kilimanjaro-Serengeti Tours & Travels Ltd. In accepting these services you agree that Kilimanjaro-Serengeti Tours & Travels Ltd shall not be liable for any injury, death, loss, damage or delay in any circumstance. Kilimanjaro-Serengeti Tours & Travels Ltd acts only as an agent for services provided by third parties. In an example, the airlines involved are not responsible for any act, omission or event during the time you are on board the aircraft. The passenger contract used by the airlines, when issued, constitutes the sole contract between you and the airlines. Anyone not utilizing pre-arranged transportation is responsible for the cost of any substitute transportation. No changes in the itineraries are expected, but we reserve the right to make them if necessary. Because of unforeseen changes in the transportation schedule, the land portion of the tour may be occasionally extended or curtailed. Kilimanjaro-Serengeti Tours & Travels Ltd (KSTT)cannot be responsible for changes in the itinerary. The number of days indicated in the itinerary starts with the day of scheduled departure and ends with the scheduled return arrival day, irrespective of the hour of departure or return, and may vary due to transportation schedule changes. Kilimanjaro-Serengeti Tours & Travels Ltd reserves the right to accept or to retain anyone as a passenger on the trip, or to cancel the trip if necessary. After refunding all partial or full payments, Kilimanjaro-Serengeti Tours & Travels Ltd has no obligation to passengers on cancelled trips. Unused portions of the itinerary are not refundable. Full or partial payment for a reservation constitutes an agreement to all the provisions and conditions on the part of the passenger, all land and air costs and conditions and thereof are those in effect from January 1, 2006, and they are subject to changes at any time. Dates and schedule subject to changes.
Kilimanjaro-Serengeti Tours & Travels Ltd will:
* Offer free and confidential consulting service;
* Actively listen to customer needs;
* Fully appreciate customer objective and constraints;
* Offer free and personalized detailed itinerary proposal.